In today’s crowded digital landscape, customers crave connection, not just convenience. Brands that win are those that create moments of hyper-personalization—experiences so tailored that every customer feels like the brand knows them personally. The challenge? Doing this at scale without sacrificing authenticity. That’s where artificial intelligence (AI) steps in, reshaping the way companies build customer intimacy in real time.
AI has become the go-to term in marketing circles—but for many, it still feels more like a buzzword than a business tool. While headlines scream about “game-changing” innovations, most marketers are asking the same question: What’s actually working right now?
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